HOW IS MY ORDER BEING SHIPPED?
SMAINING ships most orders within 48 hours of being placed, but some do take longer to process. We cannot guarantee same day shipping, so if you need special assistance please contact us. All orders are shipped via DHL/UPS/TNT with the exception of APO addresses. Because of this we are unable to ship to PO Boxes.
WHAT IS SMAINING’S RETURN POLICY?
Any item purchased from smaining.com can be returned or exchanged within 30 days of purchase, even if you bought it on sale. You may either ship them back to the return address or claim a discount for your next order. Items must be in new condition with the original tags attached. SMAINING does not charge restocking fees, nor do we force customers to take store credit. We will happily refund your method of payment.
Just ship the item back to the return address and be sure to include a copy of your receipt. The customer is responsible for return shipping charges and assumes the risk of loss, so we recommend using a reputable carrier and opting for a tracking number. Have a problem with your order? Please contact us before returning your item as return shipping fees will not be reimbursed.
If you'd like to exchange your item, the fastest way is to place a new order for the item that you want and return the original item for a refund. New orders are always eligible for free shipping (excluding international orders), and this ensures that we won't sell out of your item in the meantime. You can also send the original item back to us with a written request for exchange, and we will switch it out when we receive it. Exchanges ship with UPS Ground shipping.
International orders are not eligible for exchanges due to the cost involved with duty, taxes and shipping. Simply return the item and we will issue a refund. If you need a different size or color, you will need to place a new order for the new item.
DOES SMAINING SHIP INTERNATIONALLY?
Yes! SMAINING ships internationally to selected countries, During the checkout process, simply select the country that you would like to ship to.
HOW SECURE IS MY INFORMATION WHEN I PLACE AN ORDER ON THE WEBSITE?
While shopping online at the SMAINING, you are assured that your credit card cannot be read by a third party while in transit and your information will remain private and protected. We use 128-bit encryption, the highest level of security available online today. Our server uses Secure Sockets Layer (SSL) which encrypts or codes all the data you enter, so you can relax and feel completely secure with your order.
WHAT SHOULD I DO IF I WANT TO CHANGE OR CANCEL MY ORDER?
Because we strive to provide very fast shipping, orders are processed within a few hours of being placed. If you would like to cancel or make a change to your order, please contact us at the first time. We will make every effort to assist you, but we cannot make changes once orders have been packaged for shipping. If your order is shipped before a change can be made, you can always return the item for a refund or exchange according to our return policy.
WHY HASN’T MY ORDER BEEN PROCESSED YET?
If there are any issues with your order, we will place it on hold. The most common reasons that an order can be held are: the billing information was entered incorrectly, an international credit card was used, or we need more information from you to properly fulfill your order. If your order is held, we will attempt to contact you. If we are unable to reach you within 2-3 business days, your order will be cancelled. You can always place a new order with the correct information.
WHERE IS MY ORDER?
SMAINING has some of the fastest shipping available. As soon as your product ships you'll receive an email with a tracking number. Your order may ship from multiple SMAINING locations, so you may receive it in separate packages. If one or more of the items you ordered are not in your shipment, they should arrive soon. For confirmation, please feel free to contact our Customer Service department.
WHAT DO I DO IF I HAVE A PROBLEM WITH MY PRODUCT?
If a problem arises during use of your product, it may be eligible for repair or replacement under its manufacturer warranty. Every brand’s warranty policy is different, and is usually listed on their website. Some manufacturers prefer that you send the product directly to them, and others require that you first return it to us. If you are returning hardgoods (skis, snowboards, bindings, wakeboards, kneeboards) you are responsible for the return shipping back to you. Please keep in mind that most manufacturers only cover specific defects in workmanship, not damage caused by wear and tear, and we must defer to the decision of the vendor. If you think that your product is defective and eligible for warranty, please contact us so that we can go over the warranty procedure with you and determine the best course of action. We will work with you every step of the way to ensure your warranty claim is resolved to your satisfaction.
CONTENT ON THIS SITE
Content on this site is provided for convenience only. SMAINING expresses no warranty or guarantee as to the accuracy of the information or content. The information on this site may contain errors in the data concerning product description, pricing and availability. We reserve the right to cancel an order if the information or price is wrong due to typographical error. Most product information has been provided directly from the manufactures and is reproduced purely to promote their products that SMAINING sells. Trademarks and copyright ownership remain with their respective owners.